Orders & Deliveries
♥ We at youme, work hard to provide you with a pleasant and exciting shopping experience, so we are making out best efforts to send your selected jewelry as quickly as possible.
♥ Our jewelry is shipped with DHL delivery company. The delivery will be coordinated in advance by a courier, while DHL reaches most parts of the world within four business days.
♥ In case your address is located outside of DHL company areas of operation, your order will be shipped by registered post without any notice in advance.
♥ The order will be shipped after the purchasing process has been completed and the payment is fully received.
♥ We provide Free worldwide shipping for every order and in any amount!
♥ In case you wish to cancel your order, it is possible to do it within 2 hours of purchase.
♥ For a change in the delivery address there is no need to cancel the order, but rather to E-mail us with the new desired address as quickly as possible.
♥To cancel or change an order prior to its dispatch:
♥ Email us at: [email protected] include your Order Number and describe how can we help you.
♥ In case you asked to cancel, a confirmation of the order's cancelation will be sent to the email address you provided.
♥ Please do not hesitate to contact our Customer Service with any questions or queries via email:
♥ You're important to us - we're happy to listen and assist in any matter!
♥ Please note: our offices are closed during Israeli holidays.
Returns & Refunds
♥ If for any reason you are not pleased with your purchase - no problem! You can return the item and receive a refund:
Up to 30 days from the date of purchase, you will receive a full refund through the means used to pay for the purchase.
The refund will be given only after the jewelry arrives to our return address, in its original condition. To read our return policy click here.
♥ Feel free to contact us with any question you have, we would be happy to answer (: