Returns, Exchanges & Refunds
♥ We're delighted that you have joined the circle of satisfied customers of youme, and we are certain you will have enjoyment from your jewelry for many years to come.
♥ If for any reason you are not pleased with your purchase - no problem! You can return the item and receive a refund:
♥ Up to 30 days from the date of purchase, you will receive a full refund through the means used to pay for the purchase.
♥ The refund will be given only after the jewelry arrives to our return address and only on these terms:
♥ The jewelry must be in its original condition, the jewelry must not be damaged, the jewelry must not have been used.
♥ Please note: items made to order in accordance to size or personal request will be refunded 70% of the total.
How to Return Items
♥ Email us at: [email protected] ,including your Order Number.
♥ Place the jewelry into a box and then into an envelope, along with the certificate of purchase you received with it.
♥ Please ship the package to our address:
AIB Express Logistics LLC
580 5th Avenue
New York, NY 10036
♥ In order for us to complete the return process successfully, we have to get the tracking number of the returned product.
♥ Therefore, after sending the product, please send us the tracking number by massage! And we will give you a refund as soon as we will get the product.
♥ Please note:
♥ Refunds or credits will be processed on the receipt of the jewelry at our offices, and in accordance to the terms and conditions of the credit card company.
♥ This is in accordance to our Terms & Conditions as published on our website.
♥ Please do not hesitate to contact our Customer Service with any questions or queries via email: [email protected]
♥ You're important to us - we'll be happy to assist in any matter!